As a virtual assistant, it is essential to manage your clients. This means ensuring that you have multiple clients handling their inquiries and requests in a timely manner and maintaining good communication with them.
I’m Mike, Mr. Process Mahoney from Top Tier Coaching Services, and today, we’re going to discuss how to effectively manage your clients without losing your mind.
When you have multiple clients, managing them becomes a major task. At times, you may feel like all the demands from clients, are going to drive you nuts. It is up to you to manage your clients in a way that makes both you and your client successful.
One of the most important skills for a virtual assistant is good time management. This allows you to handle inquiries and requests from clients in a timely manner, as well as maintain good communication with your client. In order to be successful, it’s essential for the virtual assistant to become a master of time management. Part of being a master of time management is understanding what works and what does not work.
I personally advocate for the use of context-based task lists because they enable you to continue getting things done, even when you’re not in your office. By grouping all tasks by context, you make it easy to select what to do at any given time. When you have tasks grouped by context, you can clearly communicate due date expectations to your client based on your calendar and where you know you’re going to be. Now another very important skill for a virtual assistant is excellent process management.
Process Management involves reflecting upon your business model and determining the regular tasks you must complete. To push your business forward, you’re going to be looking for ways to automate mundane and repetitive tasks. By doing this, you ensure that these tasks get done on a regular basis without fail.
One way to keep a client happy is through very clean and thorough communication. You never want a client asking when something will be done. You can avoid such questions by being very clear in your recap emails, I suggest sending daily recaps but if that’s too frequently for you or your client, do them at least weekly. Include all the details of every task you’re currently working on for that client open and recently closed, explain any roadblocks, and tell them when they can expect completion.
By doing this, you’ll avoid unwanted questions from the client, you will put your client at ease and they will think of you as invaluable.
So to recap, it’s best to manage your clients through effective time management, strong processes, and clear and concise communication. These things when executed properly will put you in a position to always be the go-to person for your clients. Now I have a mini course called Context is King. You should check it out. It’s going to help you with one of these three points, which is time management. Be sure to subscribe to our YouTube channel to be notified when new videos come out!
